Lesson 26 Changing ISP for small business

RM = Recorded message    D = Dana   C = Customer

RM: Welcometo Maroon Communications, if you are an existing customer, press 1. For information about mobile phones, press 2. For information about our small business packages, press 4. For all other services, please hold.

D: Good morning, business service department, Dana speaking.

C: Hello, I’d like some information about the small business packages you have.

D: Certainly, Sir. Can I just ask you some questions?

C: Yes, of course.

D: Are you self-employed or do you have a business?

C: I run a smallcompany.

D: Does yourcompany have fewer than ten employees?

C: Yes, it does.

D: And which services are you interested in?

C: Well, I need mobiles for my staff of six and an internet connection for the office, basically.

D: We have aspecial offer at the moment for small businesses. It’s called Maroon Business One and it gives you unlimited national calls on both mobiles and landlines, a24-hour broadband connection, and no charge for connecting calls.

C: And how many mobiles does that cover?

D: The cost of phones themselves is separate, but the Maroon Business One covers up to ten mobile phone lines.

C: What about support and maintenance?

D: With the Maroon Business One package, all calls to the technical support line are free.

C: No, sorry. I mean if there are problems with the phones themselves.

D: The package is a service contract, so the equipment itself is not covered. We do guarantee the broadband connection 24 hours a day, however.

C: And can I have more than one computer connected?

D: The broadband connection is to your computer network or to a single computer. It doesn’t matter which you have.

C: OK, that’s good. And how much does this package cost?

D: The monthly charge is 75 Euros for the first three months, on special offer, and then 120 Euros after that.

C: Right, and how long does the contract last?

D: There is a penalty charge if you cancel the contract before two years.

C: Well, I want to think about this.

D: Certainly, Sir. And don’t forget that you can find all of these details on our website.

C: Yes, good idea. OK, thanks very much.

D: Thank you for calling. Please stay on the line to answer our customer services feedback…

 

Vocabulary 词汇：

website 网站

feedback 反馈，建议

package 套餐

connection

landline 座机

broadband 宽带

maintenance 维护，维修

equipment 设备

guarantee 保证

Euro 欧元

penalty charge 违约金