Listen and answer questions:

Audio 1

1 Why is the man calling?

2 When did he make a booking?

3 What is the man’s name?

 

Audio 2

Where are the customer’s suitcases located in?

 

Audio 3

1 Who is Alice?

2 Besides cleaning room, what else service does the customer require?

 

Audio 4

1 Where does this conversation occur?

2 What does the customer order?

 

Audio 5

1 Where is the customer now?

2 What problem does the customer meet exactly?

3 What solution does the front desk offer?