Lesson 15 Telephone Messages 2
1
R =Receptionist C = Customer
R: Reid, Whelan and Blake.
C: Hello, I’d like to speak to Ms Chandra.
R: I’m afraid she’s not in today. Can I take a message?
C: Yes, this is Joe Panetta, from AS Associates.
R: I’m sorry, Panetta … is that P-A-N-E-double T-A?
C: Yes, that’sright.
R: And you’re from AS…
C: …Associates.
R: Thank you. So what’s the message, Mr. Panetta?
C: I’m calling about the brochure Ms Chandra wanted. Can you tell her that our new brochure is coming out in two weeks’ time? Would she like to wait for that one rather than receive the old one now?
R: I’m sorry, did you say two days or two weeks?
C: Two weeks. Could you ask Ms Chandra to phone me and confirm which one she wants?
R: Yes, of course. Does she have your number?
C: I’ll give it to you. It’s 0632-15841.
R: Alright, Mr. Panetta. I’ll pass your message on to Ms Chandra.
C: Thanks.
R: You’re welcome, bye.
2.
R: Reid, Whelan and Blake.
C: Hello, can I speak to Mr. Horbaczewski?
R: I’m afraid he’s off sick. Would you like to leave a message?
C: Yes, my name is Bob Davis.
R: Could you spell your surname, please?
C: Sure. D-A-V-I-S.
R: And what is the message?
C: I need a copy of my tax form for last year. Could you ask Mr. Horbaczewski to email a copy to me, please?
R: Certainly. Does he have your email address?
C: I’m not sure. I’ll give it to you anyway. Its BD dot Davis, at hotmail dot com.(bd.davis@hotmail.com)
R: Alright, Mr. Davis. I’ll give your message to Mr. Horbaczewski.
C: Thank you very much.
R: Not at all, goodbye.
3
R: Reid, Whelan and Blake.
C: Hello, is Maria Peters in today?
R: She is, yes, but she’s in a meeting at the moment. Can I take a message?
C: Yes, this is Sigrid Junge, from Hofmann GmbH.
R: I’m sorry, could you spell your name, please?
C: Allright. Sigrid S-I-G-R-I-D, Junge J-U-N-G-E.
R: And what was the name of the company?
C: Hofmann, that’s H-O-F-M-A-N-N, G-M-B-H.
R: Thank you. Now what is the message?
C: I can’t fly to London on 17 April. There are no places available. But I can come on the18th. Could you ask Maria to confirm that she can see me on the 18th?
R: Yes of course. Does she have your number?
C: Yes, she does.
R: Alright,Ms Junge, I’ll give your message to Mrs Peters.
C: Thanks.
R: You’re welcome, goodbye.
4
R: Reid, Whelan and Blake.
C: Hello, I’d like to speak to Mr Dando.
R: His line’s engaged. Would you like to wait?
C: Yes, please…
R: Hello, caller. I’m afraid the line is still busy.
C: Can I leave a message?
R: Certainly, what is the message?
C: Could you tell him that I have accepted the first offer?
R: You’ve accepted the first offer. OK, and could you give me your name, please?
C: Oh, yes, of course. Martin Kraemer. That’s K-R-A-E-M-E-R.
R: Thank you. I’ll give Mr Dando your message.
C: Thank you.
Vocabulary 词汇：
brochure 小册子
surname 姓
请问您贵姓？怎么翻译？
What’s your surname?
tax form 税表
confirm 确认
the line is busy 电话占线
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