Lesson 12 Wrong Order – audio only

Listen and answer the following questions:

1 What is the main idea of this conversation?

2 What company does the receptionist work for?

3 What company is the customer calling from?

4 Is Ms Keaton in her office right now?

5 What products did the customer order?

6 What products did the customer receive?

7 What code was the printer cartridge the customer ordered?

8 What code was the printer cartridge the customer received?

9 What was the receptionist’s response?

10 What is the customer’s phone number?