Lesson 12 Wrong Order

R=Receptionist   C=Customer

R: Wates’ Office Supplies Ltd, can I help you?

C: Hello, I’d like to speak to Mariah Keaton, please?

R: Who’s calling, please?

C: This is Jane Barrett, of Bryant & Sons.

R: I’m afraid Ms Keaton is not in her office at the moment. Would you like to leave a message?

C: Yes, I would. Our order has arrived, and you’ve sent the wrong items. We ordered three boxes of A4 paper, five printer cartridges, two boxes of pencils, and four boxes of pens. You sent us two boxes of A5 paper, the wrong printer cartridges, only one box of pencils, and no pens.

R: I see. Which printer cartridges did you order?

C: The code is HP92274A.

R: And which did you receive?

C: The code on the ones we received is FO26ND.

R: OK, Ms Barrett, I’ll ask Ms Keaton to call you when she gets back. Does she have your number?

C: I think so. But I’ll give it to you all the same. It’s 0573-764812.

R: Can I say that back to you? 0573-764812.

C: That’s right.

R: I’ll pass your message on to Ms Keaton.

C: Thank you. Goodbye.

 

Vocabulary词汇：

I’m afraid…恐怕…

printer 打印机

printer cartridge 打印墨盒

leave a message 留言

pass message on to…将留言传给…