Héxīn jù 核心句
Core Sentence

Nín hǎo, máfan nín bāng wǒ jiē kè fú bù.
您好，麻烦您帮我接客服部。
Hello, would you please connect me with the Customer Service Department?

Jù xíng yǔ tìhuàn 句型与替换
Sentence Pattern & Substitution

Jīnglǐ bàngōngshì
经理办公室
Manager’s office

301 hào fēnjī
301号分机
Extension 301

Kuòzhǎn 扩展
Extension

Qǐng shūrù fēnjī hào.
1 请输入分机号。
Please enter the extension number.

Qǐng shāo děng.
2 请稍等。
Please wait a moment.

Nín bōdǎ de diànhuà zhèngzài tōnghuà zhōng.
3 您拨打的电话正在通话中。
The number you have dialed is busy.

Qǐng shāo hòu zài bō.
4 请稍后再拨。
Please redial later.

Duìhuà shílì  对话实例
Dialogue Example

Jiǎ:(Yǔyīn tíshì) nǐ hǎo! Zhèlǐ shì chángchéng kējì gōngsī. Qǐng shūrù fēnjī hào. Cháxún qǐng àn 01.
甲：（语音提示）你好！这里是长城科技公司。请输入分机号。查询请按01.
(Voice prompt) Hello! This is Great Wall Technology Company. Please enter the extension number. For enquiries, please press 01.

Yǐ:(Àn 01)
乙：（按01）
(Press 01)

bǐng:(Zǒngjī) nín hǎo!
丙：（总机）您好！
(Switchboard operator) Hello!

Yǐ: Nín hǎo! Máfan nín jiē kè fú bù.
乙：您好！麻烦您接客服部。
Hello, would you please connect me with the Customer Service Department?

Bǐng:(Zǒngjī) qǐng shāo hòu.
丙：（总机）请稍候。
(Switchboard operator) Please wait a moment.

Jiǎ:(Yǔyīn tíshì) duìbùqǐ, nín bōdǎ di diànhuà zhèngzài tōnghuà zhōng, qǐng shāo hòu zài bō.
甲：（语音提示）对不起，您拨打的电话正在通话中，请稍候再拨。
(Voice prompt) Sorry, the number you dialed is currently in a call, please try again later.

Xiāngguān cíyǔ 相关词语
Related words

Zǒngjī
1 总机
switchboard operator

fēnjī
2 分机
extension

zhànxiàn
3 占线
the line is busy

jiē
4 接
to connect or answer a phone

zhuǎn
5 转
to transfer

àn
6 按
to press

bō
7 拨
to dial

shūrù
8 输入
to enter

shāo hòu/shāo děng
9 稍候/稍等
to hold on

shāo hòu
10 稍后
later

yǔyīn xìnxī
11 语音信息
Voice message

Wénhuà dǎoháng 文化导航
Cultural navigation

Gēn zài qítā xǔduō guójiā yì yàng, zài zhōngguó, dāng nǐ gěi yījiā gōngsī dǎ diànhuà de shíhòu, chángcháng tīng dào de shì yǔyīn xìnxī.
跟在其他许多国家一样，在中国，当你给一家公司打电话的时候，常常听到的是语音信息。
As in many other countries, in China, when you call a company, you often hear voice messages.

Yù shàng zhè zhǒng qíngkuàng de shíhòu, qiān wàn bùyào shīqù nàixīn.
遇上这种情况的时候，千万不要失去耐心。
When encountering this kind of situation, don’t lose patience.

Rúguǒ nǐ xūyào bāngzhù, kěyǐ ànzhào yǔyīn tíshì, xuǎnzé “zǒngjī” huòzhě “cháxún”.
如果你需要帮助，可以按照语音提示，选择“总机”或者“查询＂。
If you need help, you can follow the voice prompts and select “switchboard operator” or “inquiry”.

Yīxiē dà gōngsī huò jīgòu de yǔyīn tíshì wǎngwǎng kěyǐ xuǎn zhái bu tóng de yǔyán.
一些大公司或机构的语音提示往往可以选择不同的语言。
The voice prompts of some large companies or institutions can often choose different languages.